Privacy Policy
Updated On 11/01/2026
RED HOOK LOBSTER POUND
Privacy Policy
Effective Date: October 31, 2026
At Red Hook Lobster Pound, we value our guests and respect their privacy. We are committed to being transparent about how personal information is collected, used, shared, and protected when you visit our website, place an order, make a reservation, communicate with us, or interact with our digital services.
This Privacy Policy applies to www.redhooklobster.com and to digital interactions with Red Hook Lobster Pound, including our online contact forms and Google Business Profile messaging services.
1. Information We Collect
When you interact with Red Hook Lobster Pound, we may collect the following information:
Personal Information: Your name, email address, telephone number, and other contact information voluntarily provided.
Reservations: Information related to reservation requests, including dates, times, party sizes, and special requests.
Online Orders: Information necessary to process purchases, including order details, contact information, and payment-related transaction records.
Website Activity: Technical information such as browser type, device information, IP address, cookies, and website usage data.
Guest Communications: Information submitted through contact forms, emails, and digital messaging services, including our AI-powered assistant.
We collect information only as necessary to operate our business, provide services, communicate with guests, and improve the guest experience.
2. How We Use Your Information
Personal information may be used to:
Process and fulfill online orders.
Manage restaurant reservations and guest inquiries.
Respond to questions, requests, and feedback.
Provide customer service and resolve issues.
Communicate important information about orders or reservations.
Send promotional information when permitted by law and your communication preferences.
Improve our website, restaurant services, and digital guest experience.
Maintain business records and comply with applicable laws.
3. AI-Powered Guest Messaging
Red Hook Lobster Pound may use artificial intelligence technology, including Google's AI-powered Business Profile messaging tools, to assist guests with common questions.
These services may provide information regarding restaurant hours, menus, locations, reservations, and other general inquiries.
When using these services:
Guest messages may be processed by Google and other applicable technology providers to generate responses.
Authorized Red Hook Lobster Pound representatives may review messages and respond directly when human assistance is needed.
AI-generated responses may not always be accurate or current.
Guests should confirm sensitive matters, including food allergies, directly with restaurant staff.
Guests should not submit credit card numbers, passwords, or other sensitive financial information through AI messaging.
Information handled through third-party messaging services may also be subject to those providers' privacy policies.
4. Reservations, Ordering, and Third-Party Services
Red Hook Lobster Pound uses third-party technology services to support website operations, reservations, online ordering, and guest communications.
Depending on the service used, these providers may include website hosting platforms, reservation systems, payment processors, ordering platforms, and Google business services.
When guests use these services, their information may be collected or processed by the relevant provider according to its own privacy practices.
Payment card information submitted through an external payment processor is handled according to that provider's security and privacy policies.
5. Cookies and Website Analytics
Our website and its service providers may use cookies and similar technologies to support website functionality, understand visitor activity, and improve the online experience.
Depending on the technologies enabled, this may include information about website visits, browser types, page views, and interactions.
Guests can manage certain cookie preferences through their browser settings. Disabling cookies may affect website functionality.
6. Sharing of Information
We may share personal information with trusted service providers when reasonably necessary to operate our business, process transactions, fulfill reservations, communicate with guests, or maintain our digital services.
Information may also be disclosed when legally required, to protect the rights or safety of our guests and business, or in connection with a business transaction.
Our use of personal information for advertising, analytics, and marketing is subject to applicable privacy laws and the disclosures and choices provided to guests.
7. Data Security and Retention
Red Hook Lobster Pound takes reasonable administrative and operational measures to safeguard personal information.
We work with technology providers that maintain their own information security practices.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Personal information is retained as reasonably necessary for business operations, customer service, legal compliance, dispute resolution, and other legitimate purposes, subject to applicable law and service-provider retention practices.
8. Your Privacy Choices and Rights
Guests may contact Red Hook Lobster Pound to request information about personal data we maintain, request corrections, or request deletion where applicable.
Certain information may need to be retained for legal, accounting, transaction, or legitimate business purposes.
Guests receiving marketing emails may unsubscribe using the instructions included in those communications.
Additional privacy rights may apply depending on a guest's state or country of residence and applicable law.
9. Children's Privacy
Our website and digital services are intended for a general audience and are not directed toward children under the age of 13.
We do not knowingly solicit personal information from children under 13. If we learn that such information has been collected inappropriately, we will take reasonable steps to address the situation.
10. Changes to This Privacy Policy
Red Hook Lobster Pound may update this Privacy Policy periodically to reflect changes in our business operations, technology, or applicable legal requirements.
Updates will be posted on our website with a revised effective date.
11. Contact Information
For questions about this Privacy Policy or the handling of personal information, please contact:
Red Hook Lobster Pound
284 Van Brunt Street
Brooklyn, NY 11231
Phone: (718) 858-7650
Email: rhlp284@redhooklobster.com
Website: www.redhooklobster.com