Frequently Asked Questions
Where Are You Located?
Our flagship location address is 284 Van Brunt Street (between Verona and Visitation), Brooklyn, NY 11231
We also have a beach concession in Rockaway, at Beach 97th (only open on the weekends through September)
What's the Closest Train or How do I Get There?
Our neighborhood is unique because it's a bit cut off from the rest of Brooklyn, which means it's a good walk to/from the nearest subway. We're just steps from the Red Hook/Atlantic Basin Ferry Landing, which is a perfect way to get to our seaside escape, or we can be reached via the bus which drops you off nearly at our door. If you visit our location page you can use the get directions button to find the best route for your needs.
What Are Your Hours?
7 days a week:
Sunday -Thursday 12-9pm
Friday & Saturday 12-10pm
Do You Have Indoor Dining?
Yes, we do.
For evenings and weekends, we strongly advise that you reserve a table for your visit.
Do You Have Outdoor Dining?
Yes, we do!
If I Order Takeout, Why Can't I Eat at an Empty Table?
Our tables are reserved for dine-in only. If you would like to sit at one of our tables--either inside or outside, please inform a server before you place your order. This is standard policy. And if you see tables available, but are told they are not, they may be reserved.
Can I Make a Reservation for Today?
Yes, please visit Resy to do so. If you do not see a table available we are either booked or have cutoff online reservations for that time. You may try visiting us in person to see if we have anything available.
Do My Kids Count Towards My Table?
That depends! Up to two infants may join your party without being counted as additional guests at your table, but after two we will need to count them. Children will be counted as guests.
How Do I Change My Reservation?
Resy is the platform that handles all of our reservations, many changes can be made through their website. But, if you're unable to do it on your own please call the restaurant directly: 718-858-7650 ext. 1, especially for any changes within 24 hours of your booking.
Do You Take Large Party Reservations?
Currently, we only have tables for up to 10 people that can be reserved online. If you'd like to book a table for a party of more than 10 people please call the restaurant in advance at 718-858-7650 ext. 1
Notes in your booking or any other attempts to get around this system will not be honored at this time.
Is your Restaurant Accessible to a Wheelchair User?
Yes, we are fully accessible, and advise that you make a note in your reservations so that we can be sure you're given enough space. Please let our staff know if you need any additional assistance.
Are Your Restrooms Open For Shack Diners?
Yes, they are!
However, we do require our guests to wear their masks anytime they enter the restaurant. You can take a look at all of our COVID Requirements and Precautions here.
Can I Bring My Own Dessert?
Due to health concerns, we cannot allow any outside food at this time.
What is this COVID-19 Recovery Fee?
A 2.5% COVID-19 Recovery Charge will be applied to all dine-in checks to help offset the rising costs of PPE and sanitization supplies that keep us all safe. If you would like us to remove it please let your server know before we process your payment and we will take it off.
Is There Parking?
We do not offer any kind of lot parking or discounts, but you should be able to find street parking nearby--although we can't guarantee it.
Where is Your Food Truck Today?
We appreciate the question, but Big Red has been in semi-retirement since 2019.
Do You Deliver?
Do You Sell Live Lobster?
Yes, we do!
That's what makes us a lobster pound! A lobster “pound” is a cordoned-off cove or tank where lobsters are kept until they’re sold. You can see the two large tanks yourself anytime you come to visit!
Our lobsters generally weigh in at about 1.5lbs, and we sell them by the pound. Prices fluctuate with the market, so get on our mailing list and follow us on social media for any price drops!
Do You Sell Drinks To-Go?
Sadly, we can no longer sell drinks to go! :(
Do You Still do The Tuesday Special?
Sadly, we can no longer afford to as our costs have increased quite a bit lately. But get on our mailing list and follow us on social media for any and all specials announcements!
Do You Have Gluten-Free Rolls?
We are happy to provide any of our rolls or burgers "Bikini Style" (without the bread), but we do not offer gluten-free buns. We can get them in for special orders with advance notice. Please contact us to inquire further.
If you have celiac or any other food allergy, please notify your server right away.
Do You Cater?
Yes, we do!
If you're interested in booking us for your gathering, please take a look at our catering info and send us your inquiry so we can start working on it right away!
What Other Locations Do You Have?
At Rockaway Bazaar, Beach 97th, you can visit our newest concessions on the weekends through September. Our sister, Rockaway Clam Bar is closed for the season.
While still closed, you can learn a little bit more about our midtown Urbanspace Vanderbilt.
Do You Sell Gift Cards?
At this time we are only selling gift cards in-house and we don't have any way for you to purchase them online. If you'd like to mail us a check we can mail them out as well. Please call the restaurant directly for any further inquiries: 718-858-7650 ext. 1
Do You Sell T-Shirts and Other Merch Online?
We are working on it!
For now, please visit us in-store to purchase any Red Hook Lobster Pound Merch and be sure you're signed up for our newsletter to learn when the store is open online.
Would You Donate To My Non-Profit/Hospital/School?
We strongly believe in the power of giving back. We've often stepped up to help our community when in need. Of course, as a restaurant during this global pandemic, we have found ourselves in a tougher than usual situation. So, while it's a little more difficult to provide all the gift cards and meals we have in the past, we're happy to consider your proposal. Please contact us directly if you think we'd be the right partner for your project/organization/event.
Can I Bring My Dog?
Yes, we're happy to have your pooch at your side as you suck down some of our famous lobster--OUTSIDE ONLY!
We just ask that you don't bring them inside* the restaurant as the health department looks down on that.
*exceptions may be made for true service animals that are clearly indicated as such.