Frequently Asked Questions
Where Are You Located?
Our Flagship location address is 284 Van Brunt Street (between Verona and Visitation), Brooklyn, NY 11231
Our Midtown location is located at the Urbanspace Vanderbilt at the corner of E 45th St and Vanderbilt next to Grand Central
We also have a beach concession in Rockaway, at Beach 97th, and are located at Smorgasburg until the end of October!
What's the Closest Train or How do I Get There?
Our flagship location is unique because it's a bit cut off from the rest of Brooklyn, which means it's a good walk to/from the nearest subway. We're just steps from the Red Hook/Atlantic Basin Ferry Landing, which is a perfect way to get to our seaside escape, or we can be reached via the bus which drops you off nearly at our door. If you visit our location page you can use the get directions button to find the best route for your needs.
Our Midtown location is much more accessible, especially if you are visiting us during your lunch break or for afterwork drinks. We are located next to the Met Life building and Grand Central making it a quick 5 minute S train ride from Times Square if you are nearby seeing a show or site seeing. We are a beautiful 10 minute walk from Bryant Park and Rockefeller Center. Check out our Midtown location page for a quick peek at where we are.
What Are Your Hours?
Red Hook Location
7 days a week:
Sunday -Thursday 12-9pm, last seating at 830pm
Friday & Saturday 12-10pm, last seating at 930pm
Vanderbilt Location
Monday-Friday 11:30am-8:30pm
Do You Have Indoor Dining?
Red Hook Location
Yes, we do.
Vanderbilt Location
There is limited seating in the Urbanspace food hall.
Do You Have Outdoor Dining?
Red Hook Location
Yes, we do! Our Outdoor Lobster Shack is heated with full service dining
Vanderbilt Location
Yes, there is seating available outside of the Vanderbilt Urbanspace that is first come
If I Order Takeout, Why Can't I Eat at an Empty Seat?
Red Hook Location
Our tables are reserved for dine-in only. If you would like to sit at one of our tables--either inside or outside, please inform a server before you place your order. This is standard policy that allows our staff to continue to do what they love, take care of you!
Vanderbilt Location
Our bar is reserved for those who will be enjoying Red Hook Lobster Pound food and beverage. If you are looking to enjoy any of the other Urbanspace vendors, then we kindly ask that you choose to sit in the Urbanspace common eating areas.
Can I Make a Reservation for Today?
Red Hook Location
Yes, please visit Resy to do so. If you do not see a table available we are either booked or have cutoff online reservations for that time. You may try visiting us in person to see if we have anything available.
Vanderbilt Location
This location is first come, first serve but we have plenty of seating and hospitality for all those looking for us!
How Do I Change My Reservation?
Resy is the platform that handles all of our reservations, many changes can be made through their website. But, if you're unable to do it on your own please call the restaurant directly: 718-858-7650 ext. 1, especially for any changes within 24 hours of your booking.
This applies to Red Hook Location only
Do You Take Large Party Reservations?
Currently, we only have tables for up to 10 guests indoor and 6 guests outdoor that can be reserved online.
If you'd like to book a table for a party of more than those listed above please call the restaurant in advance at 718-858-7650 ext. 1
Any reservation with 20 guests or more will be asked to choose a pre fixed menu. If you are less than 20 guests but would still like a pre fixed menu, just let us know!
Notes in your booking or any other attempts to get around this system may not be honored at this time.
This applies to Red Hook Location only
Is your Restaurant Accessible to a Wheelchair User?
Red Hook Location
Yes, we are fully accessible, and advise that you make a note in your reservations so that we can be sure you're given enough space. Please let our staff know if you need any additional assistance.
Vanderbilt Location
Yes, Urbanspace is fully accessible. Please seek an Urbanspace Team member if you need any additional assistance
Can I Bring My Own Dessert?
Red Hook Location
Due to health concerns, we cannot allow any outside food or beverage at this time.
Vanderbilt Location
Please check with Urbanspace Vanderbilt for their policy.
Is There Parking?
Red Hook Location
We do not offer any kind of lot parking or discounts, but you should be able to find street parking nearby--although we can't guarantee it.
Vanderbilt Location
There are several parking lots located near Urbanspace. We do not validate or offer any parking discounts.
Where is Your Food Truck Today?
We appreciate the question, but Big Red has been in semi-retirement since 2019. However, she is available for catering requests
Do You Deliver?
Red Hook Location
We work with several 3rd party sites for delivery orders: Caviar, Grubhub, Seamless, Postmates, Doordash and Ubereats
Vanderbilt Location
Do You Sell Live Lobster?
Yes, we do at our Red Hook Location Only!
That's what makes us a lobster pound! A lobster “pound” is a cordoned-off cove or tank where lobsters are kept until they’re sold. You can see the two large tanks yourself anytime you come to visit!
Our lobsters generally weigh in at about 1.5lbs, and we sell them by the pound. Prices fluctuate with the market, so get on our mailing list and follow us on social media for any price drops!
Do You Sell Drinks To-Go?
Red Hook Location
Yes! Cocktails, canned beer and wine by the glass!
Vanderbilt Location
We have canned beer that can be taken to go as well as a couple of cocktails!
Do You Have Gluten-Free Rolls?
Red Hook and Vanderbilt Location
We are happy to provide any of our rolls or burgers "Bikini Style" (without the bread), but we do not offer gluten-free buns. We can get them in for special orders with advance notice. Please contact us to inquire further.
If you have celiac or any other food allergy, please notify your server right away.
Do You Cater?
Yes, we do!
If you're interested in booking us for your gathering, please take a look at our catering info and send us your inquiry so we can start working on it right away!
We also offer pickup for some of our small lobster party packs and DIY Roll Kits.
What Other Locations Do You Have?
Our Flagship Red Hook Location
Our Midtown Urbanspace Vanderbilt Location
Our Rockaway Bazaar Beach 97th Location
And Smorgasburg
Do You Sell Gift Cards?
At this time we are only selling gift cards in-house and we don't have any way for you to purchase them online.
Please call the restaurant directly for any further inquiries: 718-858-7650 ext. 1
Do You Sell T-Shirts and Other Merch Online?
We are working on it!
For now, please visit us in-store to purchase any Red Hook Lobster Pound Merch and be sure you're signed up for our newsletter to learn when the store is open online.
Would You Donate To My Non-Profit/Hospital/School?
We strongly believe in the power of giving back. We've often stepped up to help our community when in need. Of course, as a restaurant during this global pandemic, we have found ourselves in a tougher than usual situation. So, while it's a little more difficult to provide all the gift cards and meals we have in the past, we're happy to consider your proposal. Please contact us directly if you think we'd be the right partner for your project/organization/event.
Can I Bring My Dog?
Yes, we're happy to have your pooch at your side as you suck down some of our famous lobster--OUTSIDE ONLY!
We just ask that you don't bring them inside* the restaurant
*exceptions may be made for true service animals that are clearly indicated as such.