Frequently Asked Questions
Where Are You Located?
We're only operating our restaurant in Red Hook at the moment, due to COVID-19
Our address is 284 Van Brunt Street (between Verona and Visitation), Brooklyn, NY 11231
What's the Closest Train or How do I Get There?
Our neighborhood is unique because it's a bit cut off from the rest of Brooklyn, which means it's a good walk to/from the nearest subway. We're just steps from the Red Hook/Atlantic Basin Ferry Landing, which is a perfect way to get to our seaside escape, or we can be reached via the bus which drops you off nearly at our door. If you visit our location page you can use the get directions button to find the best route for your needs.
What Are Your Hours?
Sunday thru Thursday, 12-8pm
Friday & Saturday, 12-9pm
New Year's Eve 12-6pm
New Year's Day CLOSED
Do You Have Outdoor Dining?
We have closed our sidewalk and street dining for the winter. There is a chance that on an unusually nice day you'll see tables outside, but those will be for self-service only.
Please stay tuned as we are plan to open a Lobster Shack outdoors in 2021.
Do You Have Indoor Dining?
Not as of Monday, December 14th, per NY State guidelines.
Is your Restaurant Accessible to a Wheelchair User?
Yes, we are fully accessible. Please let our staff know if you need any additional assistance.
Is There Parking?
We do not offer any kind of lot parking or discounts, but you should be able to find street parking nearby--although we can't guarantee it.
Where is Your Food Truck Today?
We appreciate the question, but Big Red has been in semi-retirement this year. We're happy to bring her out for special events, though!
Do You Deliver?
Yes, we offer direct delivery to nearby neighbors on the weekends, please call us for more information: 718-858-7650 ext. 1
If you're interested in placing a larger order, please see our catering packs and DIY Kits.
Do You Sell Live Lobster?
Yes, we do!
That's what makes us a lobster pound! A lobster “pound” is a cordoned-off cove or tank where lobsters are kept until they’re sold. You can see the two large tanks yourself anytime you come to visit!
Our lobsters generally weigh in at about 1.5lbs, and we sell them by the pound. Prices fluctuate with the market, so get on our mailing list and follow us on social media for any price drops!
Do You Sell Drinks To-Go?
Yes, we do!
BUT, Governor Cuomo says "No booze without food!" So, please be prepared to order something "substantial" like LOBSTER Cheese Fries before you order up a Fireside Negroni.
Do You Still do The Tuesday Special?
Yes, we do!
We're still offering all of our $15 specials right now. You can check what's on offer each day, right here. Please note these are available for TAKEOUT ONLY. We do not offer them on our 3rd party delivery apps.
Do You Have Gluten-Free Rolls?
We are happy to provide any of our rolls or burgers "Bikini Style" (without the bread), but we do not offer gluten-free buns. We can get them in for special orders with advance notice. Please contact us to inquire further.
If you have celiac or any other food allergy, please notify your server right away.
Do You Cater?
Yes, we do!
If you're interested in booking us for your gathering, please take a look at our catering info and send us your inquiry so we can start working on it right away!
What Other Locations Do You Have?
At the moment, we're only operational in Red Hook and our sister stand has closed out the season at Rockaway Clam Bar.
Do You Sell Gift Cards?
Yes, we do!
You can purchase them for up to $100 online, or visit us in person for larger amounts.
Do You Sell T-Shirts and Other Merch Online?
We are working on it!
For now, please visit us in-store to purchase any Red Hook Lobster Pound Merch and be sure you're signed up for our newsletter to learn when the store is open online.
Would You Donate To My Non-Profit/Hospital/School?
We strongly believe in the power of giving back. We've often stepped up to help our community when in need. Of course, as a restaurant during this global pandemic, we have found ourselves in a tougher than usual situation. So, while it's a little more difficult to provide all the gift cards and meals we have in the past, we're happy to consider your proposal. Please contact us directly if you think we'd be the right partner for your project/organization/event.
Can I Bring My Dog?
We ask that you don't bring them inside* the restaurant as the health department looks down on that.
*exceptions may be made for true service animals that are clearly indicated as such.