Frequently Asked Questions
Where Are You Located?
We're only operating our restaurant in Red Hook at the moment, due to COVID-19
Our address is 284 Van Brunt Street (between Verona and Visitation), Brooklyn, NY 11231
What's the Closest Train or How do I Get There?
Our neighborhood is unique because it's a bit cut off from the rest of Brooklyn, which means it's a good walk to/from the nearest subway. We're just steps from the Red Hook/Atlantic Basin Ferry Landing, which is a perfect way to get to our seaside escape, or we can be reached via the bus which drops you off nearly at our door. If you visit our location page you can use the get directions button to find the best route for your needs.
What Are Your Hours?
We're open 7 Days a Week, 12-9pm
Do You Have Outdoor Dining?
Yes, until further notice! You may book a table out on our Patio via Resy. Please be sure that if you would like to dine outside you choose a patio timeslot, otherwise, we will not be able to switch you from inside to out when you arrive.
But please note that due to official restrictions, parties for more than 5 must be approved directly by a restaurant manager, who you can reach via phone during our regular business hours: 718-858-7650 ext. 1
We are desperately seeking appropriate heaters, but at the moment, we are without them.
Do You Have Indoor Dining?
Yes. As of Wednesday, September 30th, 2020, we are allowing indoor dining at 25% capacity. You may book a table inside via Resy. Please be sure that if you would like to dine inside you choose a Dining Room timeslot, otherwise, we will not be able to switch you from outside to in when you arrive.
But please note that due to official restrictions, we have limited seating, and parties for more than 5 must be approved directly by a restaurant manager, who you can reach via phone during our regular business hours: 718-858-7650 ext. 1
Can I Make a Reservation for Today?
With such limited seating, we don't take same-day reservations but you can try getting a table as a walk-in. Our waitlist for the evening is usually booked up by 7pm.
Do You Take Large Party Reservations?
Currently, we only have tables for up to 5 people that can be reserved online. If you'd like to book a table for a party of more than 5 people please call the restaurant in advance at 718-858-7650 ext. 1
If you'd like to book the whole patio for a private event, you can fill out this inquiry form on our private events page at least 48 hours ahead of time.
Do My Kids Count Towards My Table?
That depends! Up to two infants may join your party without being counted as additional guests at your table, but after two we will need to count them. Children will be counted as guests.
If I Order Takeout, Why Can't I Eat at an Empty Table?
If you'd like to be seated at one of our tables to enjoy your meal, please inform a staff member before placing a takeout order, as they are reserved for table service only.
How Do I Change My Reservation?
Resy is the platform that handles all of our reservations, many changes can be made through their website. But, if you're unable to do it on your own please call the restaurant directly: 718-858-7650 ext. 1, especially for any changes within 24 hours of your booking.
Is your Restaurant Accessible to a Wheelchair User?
Yes, we are fully accessible, and advise that you make a note in your reservations so that we can be sure you're given enough space. Please let our staff know if you need any additional assistance.
Is There Parking?
We do not offer any kind of lot parking or discounts, but you should be able to find street parking nearby--although we can't guarantee it.
Where is Your Food Truck Today?
We appreciate the question, but Big Red has been in semi-retirement this year. We're happy to bring her out for special events, though!
Do You Deliver?
If you're interested in placing a larger order, please see our catering packs and DIY Kits.
Do You Sell Live Lobster?
Yes, we do!
That's what makes us a lobster pound! A lobster “pound” is a cordoned-off cove or tank where lobsters are kept until they’re sold. You can see the two large tanks yourself anytime you come to visit!
Our lobsters generally weigh in at about 1.5lbs, and we sell them by the pound. Prices fluctuate with the market, so get on our mailing list and follow us on social media for any price drops!
Do You Sell Drinks To-Go?
Yes, we do!
BUT, Governor Cuomo says "No booze without food!" So, please be prepared to order something "substantial" like LOBSTER Cheese Fries before you order up a Tipsy Lemonade.
Do You Still do The Tuesday Special?
Yes, we do!
We're still offering all of our $15 specials right now. You can check what's on offer each day, right here. Please note these are available for TAKEOUT ONLY. We do not offer them on our 3rd party delivery apps, nor do we offer them with table service.
Do You Have Gluten-Free Rolls?
We are happy to provide any of our rolls or burgers "Bikini Style" (without the bread), but we do not offer gluten-free buns. We can get them in for special orders with advance notice. Please contact us to inquire further.
If you have celiac or any other food allergy, please notify your server right away.
Can I Bring My Own Dessert?
Due to health concerns, we cannot allow any outside food at this time.
Do You Cater?
Yes, we do!
If you're interested in booking us for your gathering, please take a look at our catering info and send us your inquiry so we can start working on it right away!
What Other Locations Do You Have?
At the moment, we're only operational in Red Hook and our sister stand has closed out the season at Rockaway Clam Bar.
Do You Sell Gift Cards?
Yes, we do!
You can purchase them for up to $100 online, or visit us in person for larger amounts.
Do You Sell T-Shirts and Other Merch Online?
We are working on it!
For now, please visit us in-store to purchase any Red Hook Lobster Pound Merch and be sure you're signed up for our newsletter to learn when the store is open online.
Would You Donate To My Non-Profit/Hospital/School?
We strongly believe in the power of giving back. We've often stepped up to help our community when in need. Of course, as a restaurant during this global pandemic, we have found ourselves in a tougher than usual situation. So, while it's a little more difficult to provide all the gift cards and meals we have in the past, we're happy to consider your proposal. Please contact us directly if you think we'd be the right partner for your project/organization/event.
Are Your Restrooms Open For Patio Diners?
Yes, they are!
However, we do require our guests to wear their masks anytime they enter the restaurant. You can take a look at all of our COVID Requirements and Precautions here.
Can I Bring My Dog?
Yes, we're happy to have your pooch at your side as you suck down some of our famous lobster--OUTSIDE ONLY! We just ask that you don't bring them inside* the restaurant as the health department looks down on that.
*exceptions may be made for true service animals that are clearly indicated as such.
What is this COVID-19 Recovery Fee?
Beginning, October, 27th, a 5% COVID-19 Recovery Charge will be applied to all dine-in checks to help offset the rising costs of PPE and sanitization supplies that keep us all safe. If you would like us to remove it please let your server know before we process your payment and we will take it off.