Frequently Asked Questions
Where Are You Located?
We're only operating our restaurant in Red Hook at the moment, due to COVID-19
Our address is 284 Van Brunt Street (between Verona and Visitation), Brooklyn, NY 11231
What's the Closest Train or How do I Get There?
Our neighborhood is unique because it's a bit cut off from the rest of Brooklyn, which means it's a good walk to/from the nearest subway. We're just steps from the Red Hook/Atlantic Basin Ferry Landing, which is a perfect way to get to our seaside escape, or we can be reached via the bus which drops you off nearly at our door. If you visit our location page you can use the get directions button to find the best route for your needs.
What Are Your Hours?
We're open 7 Days a Week, 12-9pm
Do You Have Outdoor Dining?
Yes. During the weekdays, we allow our guests ordering takeout to use our tables. Table Service on the Patio is available Monday - Friday 5-9pm and all day Saturday and Sunday. Reservations are encouraged as seating is limited.
Can I Make a Reservation for Today?
With such limited seating, we don't take same-day reservations but you can try getting a table as a walk-in. Our waitlist for the evening is usually booked up by 7pm.
Do you Offer Indoor Dining?
We abide by all local laws, which currently do not allow for any indoor dining, so we do not have that available now, nor do we have any idea of when we might begin to offer it again.
Do You Take Large Party Reservations?
Currently, we only have tables for up to 2 or 4 people that can be reserved online. If you'd like to book a table for a party of 5-6 people please call the restaurant in advance at 718-858-7650 ext. 1
If you'd like to book the whole patio for a private event, you can fill out this inquiry form on our private events page at least 48 hours ahead of time.
If I Order Takeout, Why Can't I Eat at an Empty Table?
It's very likely that we're getting ready for table service, or we're between guests during those hours. We only have our tables open for takeout customers during the weekdays, Monday-Friday from 12-4:45pm. Starting at 5pm and all day on the weekends, we offer table service ONLY.
How Do I Change My Reservation?
Resy is the platform that handles all of our reservations, many changes can be made through their website. But, if you're unable to do it on your own please call the restaurant directly: 718-858-7650 ext. 1, especially for any changes within 24 hours.
Is your Restaurant Accessible to a Wheelchair User?
Yes, we are currently only operating with outdoor dining, which is fully accessible, and our restaurant has a ramp entrance and an accessible restroom. Please let our staff know if you need any additional assistance.
Is There Parking?
We do not offer any kind of lot parking or discounts, but you should be able to find street parking nearby--although we can't guarantee it.
Where is Your Food Truck Today?
We appreciate the question, but Big Red has been in semi-retirement this year. We're happy to bring her out for special events, though!
Do You Deliver?
If you're interested in placing a larger order, please see our catering packs and DIY Kits.
Do You Sell Live Lobster?
Yes, we do!
That's what makes us a lobster pound! A lobster “pound” is a cordoned-off cove or tank where lobsters are kept until they’re sold. You can see the two large tanks yourself anytime you come to visit!
Our lobsters generally weigh in at about 1.5lbs, and we sell them by the pound. Prices fluctuate with the market, so get on our mailing list and follow us on social media for any price drops!
Do You Sell Drinks To-Go?
Yes, we do!
BUT, Governor Cuomo says "No booze without food!" So, please be prepared to order something "substantial" like LOBSTER Cheese Fries before you order up a Tipsy Lemonade.
Do You Still do The Tuesday Special?
Yes, we do!
We're still offering all of our $15 specials right now. You can check what's on offer each day, right here. Please note these are available for TAKEOUT ONLY. We do not offer them on our 3rd party delivery apps, nor do we offer them with table service.
Do You Have Gluten-Free Rolls?
We are happy to provide any of our rolls or burgers "Bikini Style" (without the bread), but we do not offer gluten-free buns. We can get them in for special orders with advance notice. Please contact us to inquire further.
If you have celiac or any other food allergy, please notify your server right away.
Can I Bring My Own Dessert?
Due to health concerns, we cannot allow any outside food at this time.
Do You Cater?
Yes, we do!
If you're interested in booking us for your gathering, please take a look at our catering info and send us your inquiry so we can start working on it right away!
What Other Locations Do You Have?
At the moment, we're only operational in Red Hook and our sister stand is closing out the season at Rockaway Clam Bar.
Do You Sell Gift Cards?
Yes, we do!
You can purchase them for up to $100 online, or visit us in person for larger amounts.
Do You Sell T-Shirts and Other Merch Online?
We are working on it!
For now, please visit us in-store to purchase any Red Hook Lobster Pound Merch and be sure you're signed up for our newsletter to learn when the store is open online.
Would You Donate To My Non-Profit/Hospital/School?
We strongly believe in the power of giving back. We've often stepped up to help our community when in need. Of course, as a restaurant during this global pandemic, we have found ourselves in a tougher than usual situation. So, while it's a little more difficult to provide all the gift cards and meals we have in the past, we're happy to consider your proposal. Please contact us directly if you think we'd be the right partner for your project/organization/event.
Are Your Restrooms Open For Patio Diners?
Yes, they are!
However, we do require our guests to wear their masks anytime they enter the restaurant. You can take a look at all of our COVID Requirements and Precautions here.
Can I Bring My Dog?
Yes, while we offer outdoor dining, we're happy to have your pooch at your side as you suck down some of our famous lobster! We just ask that you don't bring them inside* the restaurant as the health department looks down on that.
*exceptions may be made for true service animals that are clearly indicated as such.