Contact Us

Inquiry Received

RED HOOK LOBSTER POUND

Terms & Conditions

Effective Date: October 31, 2026

Welcome to Red Hook Lobster Pound!

These Terms & Conditions govern your use of our website, www.redhooklobster.com, and related digital services, including online ordering, reservations, guest communications, and AI-powered messaging.

By accessing or using our website and digital services, you agree to these Terms & Conditions. If you do not agree, please discontinue use of these services.

1. General Website Use

Red Hook Lobster Pound provides its website to share information about our restaurant, menus, locations, events, catering services, and other offerings.

Visitors agree to use our website lawfully and responsibly.

We reserve the right to update, modify, or discontinue website content and services at any time, subject to applicable law.

2. Menus, Pricing & Availability

We strive to provide accurate and current information regarding our menus, pricing, operating hours, and services.

However, menu items, ingredients, prices, promotions, and availability may change without prior notice.

Certain seafood items, including fresh lobster, may be subject to market pricing and seasonal availability.

Prices displayed online may differ from those offered at our restaurant, seasonal locations, special events, or through third-party delivery platforms.

Applicable taxes, service charges, and other fees will be disclosed as required during the ordering process.

3. Online Ordering & Payments

Guests may place orders through our website or approved third-party ordering platforms.

By submitting an order, you agree to provide accurate contact, payment, and pickup or delivery information.

Order acceptance is subject to availability, operating hours, and successful payment processing.

Red Hook Lobster Pound reserves the right to decline or cancel orders for legitimate operational reasons, including product unavailability, payment issues, or technical errors, subject to applicable law.

Payments are processed through authorized payment providers. Guests may also be subject to the terms and privacy policies of those providers.

4. Order Cancellations, Refunds & Adjustments

We want every guest to enjoy their Red Hook Lobster Pound experience.

If there is an issue with your order, please contact the restaurant promptly so our team can review the situation and determine an appropriate resolution.

Refunds, replacements, and adjustments are evaluated based on the circumstances, the applicable ordering platform's policies, and consumer protection laws.

Orders placed through third-party delivery services may need to be addressed through the platform used to complete the purchase.

Nothing in these Terms limits any refund or other rights provided by applicable law.

5. Reservations & Dining Policies

Reservations for our Red Hook restaurant may be made through Resy or other authorized booking methods.

Reservations are subject to availability, restaurant capacity, and applicable booking policies.

Guests are responsible for providing accurate party sizes and reservation details.

Requests for specific tables, seating areas, or accommodations will be considered but are not guaranteed unless expressly confirmed by the restaurant.

Reservation modifications and cancellations may be subject to the policies disclosed at the time of booking.

For assistance with reservations or changes to an existing reservation, please contact the restaurant directly.

6. Food Allergies & Dietary Restrictions

Red Hook Lobster Pound takes guest food allergies and dietary restrictions seriously.

Our kitchens regularly prepare seafood, shellfish, wheat, dairy, eggs, and other common allergens.

Although our team takes reasonable precautions, cross-contact between ingredients may occur in shared preparation and cooking environments.

Guests with food allergies or dietary restrictions should communicate directly with restaurant staff before placing an order.

Information provided through our website, online menus, or AI-powered messaging services should not replace direct communication with our team regarding food safety or allergens.

We cannot guarantee an allergen-free preparation environment.

7. Gift Cards

Red Hook Lobster Pound may offer physical or digital gift cards for purchase or redemption at participating locations.

Gift cards are subject to applicable terms disclosed at the time of purchase and the requirements of New York State and federal law.

Gift card availability and redemption options may vary by location or purchasing platform.

Gift cards are not redeemable for cash except where required by law.

Guests with questions regarding gift card balances, eligibility, or redemption should contact the restaurant directly.

8. Catering & Special Events

Catering services, private events, and special orders may be subject to separate agreements, deposits, minimum purchases, cancellation policies, and payment schedules.

Specific terms will be provided as part of the catering or event booking process when applicable.

Submission of an online inquiry does not constitute a confirmed catering order or event reservation.

Bookings are considered confirmed only when accepted through the restaurant's authorized confirmation process.

9. AI-Powered Guest Assistance

Red Hook Lobster Pound may offer automated or artificial intelligence-powered messaging services, including services provided through Google's business platforms.

These tools are intended to help guests access general information about our restaurant, such as:

• Restaurant locations and operating hours.

• Menus and general product availability.

• Reservation information.

• Online ordering and takeout options.

• Catering inquiries and restaurant services.

• General frequently asked questions.

AI-generated responses are provided for informational purposes and may occasionally contain inaccuracies, outdated information, or incomplete details.

Information provided through an AI assistant does not constitute a confirmed reservation, accepted order, guaranteed price, or binding commitment by Red Hook Lobster Pound.

Reservations, orders, and special requests must be confirmed through authorized restaurant systems or directly by our team.

Guests should not submit payment card numbers, passwords, or other sensitive financial information through AI-powered messaging.

For urgent requests, food allergy questions, or matters requiring staff assistance, guests should contact the restaurant directly.

Use of AI-powered messaging may also be subject to the applicable technology provider's terms and privacy practices.

10. Third-Party Websites & Services

Our website may contain links to external websites and services, including reservation platforms, online ordering providers, delivery services, and social media platforms.

These services are operated by independent third parties and may maintain their own terms, conditions, and privacy policies.

Red Hook Lobster Pound does not control third-party websites and is not responsible for their independent operations or policies, except to the extent required by applicable law.

11. Intellectual Property

The Red Hook Lobster Pound name, logos, trademarks, website content, photographs, graphics, and original materials are the property of Red Hook Lobster Pound or their respective owners.

Unauthorized copying, reproduction, distribution, or commercial use of protected materials is prohibited without appropriate permission.

Guests may access and use website content for lawful personal, noncommercial purposes.

12. Website Availability & Disclaimer

We make reasonable efforts to maintain accurate information and reliable website functionality.

However, we cannot guarantee that our website, digital services, or AI-powered features will always be uninterrupted, error-free, or available.

To the extent permitted by applicable law, website content is provided without warranties regarding uninterrupted access, completeness, or accuracy.

These disclaimers do not affect rights or protections that cannot legally be waived.

13. Limitation of Liability

To the extent permitted by applicable law, Red Hook Lobster Pound is not responsible for losses arising solely from website interruptions, technical errors, unauthorized misuse of our website, or reliance on inaccurate automated information.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or restricted.

14. Privacy

Your use of our website and digital services is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

Guests are encouraged to review our Privacy Policy before submitting personal information through our website or digital communications.

15. Governing Law

These Terms & Conditions are governed by the laws of the State of New York, without regard to conflict-of-law principles, except where other applicable laws require otherwise.

16. Changes to These Terms

Red Hook Lobster Pound may update these Terms & Conditions periodically to reflect operational changes, new services, technology updates, or applicable legal requirements.

Updated Terms will be published on our website with a revised effective date.

Continued use of our website following publication of updated Terms constitutes acceptance of those changes to the extent permitted by law.

17. Contact Information

For questions about these Terms & Conditions, please contact:

Red Hook Lobster Pound

284 Van Brunt Street
Brooklyn, NY 11231

Phone: (718) 858-7650
Email: rhlp284@redhooklobster.com
Website: www.redhooklobster.com